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Effective Advocacy Through Well Written Reviews
Created: Tuesday, July 13, 2010, 08:12 AM    Modified: Tuesday, July 13, 2010, 08:12 AM
Bringing about change is never easy. Often systems, processes or methods don’t change without a real impetus such as a disaster – think about the changes to offshore drilling safety procedures post Deep Water Horizon.
However the difficulty associated with change should not stop us from advocating for it. Over and over again our Consumer Change users have proved that making your voice heard to businesses creates change, companies such as Amici’s Pizza, Bed Bath and Beyond and Costco have taken notice. And there are many many more that we need to continue advocating green practices to.
Here are several things what make a good Review which creates the impetus needed for change, together with some recent examples:
1.    Submit a Review – grumbling about something without letting the company know your thoughts will only increase your frustration but won’t help solve the fundamental issue. By submitting a Review through the Consumer Change web site, you can leverage our technology to make the communication process easier, put your comments in the public domain raising awareness in others and providing more impetus for the Company to respond, and make changes.
2.    Be specific – state what you saw and why it upset you. Here is vanajemian on Macula Vision Research:
This is my second message to this foundation. Today, June 21, 2010, two mailings came to the house, one to my father and one to me. Each of us received the same mailing, a large newsletter. I repeat what was stated in the first message, namely, that the foundation needs to be more environmentally sensitive. Being sensitive would save money which then could be used for recycled paper which would be biodegradable and on which the text would be printed with soy ink. The foundation is in a position to set a much needed example for other nonprofit organizations and should not hesitate to do so. Thank you
3.    Make it constructive – partly because we vet for inappropriate language, partly because you want to come across as a reasonable person and mainly because you are less likely to put the receiver on the defensive. Here’s elliekehmeier on Marshall’s:
Kudos to Marshalls for giving out free reusable logo'd shopping bags to customers at their Almaden San Jose store some months back. However Marshalls needs to instruct employees, and remind them repeatedly, to ask customers if they want to reuse their plastic bags when they do an exchange.
4.    Offer suggestions – if you have one, the company may not have thought of it. Here’s Mzz on Max’s Restaurants:
I was surprised when my leftovers came in a polystyrene box. Polystyrene is a known neuro-toxin and is banned as food container in over 30 cities including San Francisco, Berkeley and Palo Alto. Please consider switching to a more environmentally friendly container going forward.
5.    Mention what their competitors are doing – always a good incentive. Here’s a great example from Aldenwicker
Couldn't you use a cup that isn't polystyrene? That's why I go to juice generation instead even though you are much closer!
6.    Keep it short and to the point. Here is a great example from kyaihart on Summerwinds Nursery:
Summerwinds is running for Mt View 2010 best green business but they sell iceplants - a horribly non native invasive species. I thought they would be better than Home Depot in this respect... This really makes me think twice about shopping here since I'd started frequenting then because they carry more organic and native plants.
7.    Be persistent – Starbucks did not respond to the first five Reviews.
8.    Finally, don’t forget the Thank You reviews too, here’s one from mbendorf to Starbucks:
I read someplace that the US uses the equivalent of 8 million trees annually just for store receipts. With that in mind, I really appreciate that Starbucks usually asks if I want a receipt before printing one out. Wish other retailer would follow suit.
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