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Starbucks's Review
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Business: |
Starbucks Coffee Shops |
Posted On: |
26 Jun 2010 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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I read someplace that the US uses the equivalent of 8 million trees annually just for store receipts. With that in mind, I really appreciate that Starbucks usually asks if I want a receipt before printing one out. Wish other retailer would follow suit.
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Business: |
Starbucks Coffee Shops |
Posted On: |
21 Jun 2010 |
Review: |
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Review Type: |
Other - Overpackaging |
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Review Detail:
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My sister and I went to Starbucks. She asked for 2 pastries, the cashier didn't ask whether we were eating in or wanted the same bag, she automatically bagged them separately. What a waste. please consider training your staff not to be so wasteful - may seem little but given the number of customers you have I bet it makes a huge difference.
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Business: |
Starbucks Coffee Shops |
Posted On: |
8 Apr 2010 |
Review: |
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Review Type: |
Reduce, Reuse |
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Review Detail:
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Dear Starbucks,
A couple of issues:
1) I asked why the location did not have the iTunes cards. The response was "we are a green location, so we don't waste paper."
2) This location has a large eat-in space and "crowd". The last time I was in every single person was using a disposable cup. I actually asked for a ceramic cup and was told "sorry, we already started using the paper cup. Would you like us to pour your coffee into a ceramic cup and throw the paper away?." It would have been hilarious if it wasn't so dumb.
Just think that you guys can do so much better. You have all the tools and don;t seem to use them.
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Business: |
Starbucks Coffee Shops |
Posted On: |
10 Jan 2010 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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5 stars for having recycling and composting at this site. would love to see the same in other locations
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Response 1
Hello mZZ,
Thank you for your interest in Starbucks recycling efforts. We share your interest in preserving the planet for future generations and we are committed to significantly reducing the waste our stores generate - especially when it comes to recycling. In fact, we have set a goal of having recycling available in 100 percent of our stores where we control waste pick-up by 2015. This is actually a very complex issue that we have been trying to address for many years and we are committed to doing the work it takes to make recycling available to our customers.
As you may know, recycling is dependent on the availability of commercial recycling services where our stores are located. Our ability to place recycling bins in all of our stores is also dependent on city or county governments, who either manage this service directly or contract it out to private haulers. These local authorities can provide subsidies and sometimes mandate whether or not the haulers have to collect paper, glass, plastics or compostable waste.
For commercial recycling (such as at a Starbucks store), the items that get collected are almost always driven by the open market. This means that if the haulers can get a good price for recyclable materials (cardboard, glass, plastic, food-contaminated paper products), they'll collect it from local businesses. But if they can't get a good price - or when there's not a critical mass of materials to collect - they may not collect them because there's no financial benefit for them. Another significant challenge is the fact that half of our stores are located in leased spaces where we don't control waste collection and recycling. Our landlords often determine whether tenants can recycle based on space availability and commercial recycling services.
Regardless of these hurdles, Starbucks is committed to finding innovative solutions that will provide recycling in all stores where we control waste collection by 2015. Last year, 70 percent of our stores recycled at least one type of waste where commercial recycling is available - but it's often happening behind the counter, out of sight to customers.
In 2009, we are testing front-of-house recycling in several markets. We also have recycling programs in our other facilities, including Starbucks Support Center - our global headquarters in Seattle, and our roasting plants in Kent, Washington; York, Pennsylvania; and Carson Valley, Nevada.
Thank you for being a Starbucks customer and for your interest in our recycling efforts. We invite you to visit www.starbucks.com/sharedplanet to learn more about our many environmental initiatives.
Sincerely,
Neil S.
Customer Relations
Starbucks Coffee Company
800 23-LATTE (235-2883)
Monday through Friday, 5AM to 6PM (PST)
If you would like to share your thoughts about your experience with Starbucks Customer Contact Center, please click on the link below to participate in a short survey. Your comments will be used to ensure that any future experiences with Starbucks Customer Contact Center meet your highest expectations.
http://www.starbuckscontactcenter.com/?group=CR&template=CR062&CN=7882706&aspect=84104
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Business: |
Starbucks Coffee Shops |
Posted On: |
14 Dec 2009 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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I don't understand why you don't offer recycling in your stores.so many people end up thrashing their newspapers because they have no where to put them
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Business: |
Starbucks Coffee Shops |
Posted On: |
9 Sep 2009 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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A friend and I bought iced coffee to drink in the store but were not offered glassware instead of the disposable cups, why dont you think about reducing waste by converting to non-disposables for people drinking in like you do in Europe.
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Business: |
Starbucks Coffee Shops |
Posted On: |
14 Feb 2009 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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Hi
I still dont see recycling facilities in your stores. I dont understand why you dont have paper recycling available to customers?
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Business: |
Starbucks Coffee Shops |
Posted On: |
4 Sep 2008 |
Review: |
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Review Type: |
Reduce, Reuse, Recycle |
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Review Detail:
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Starbucks needs to be more environment friendly. There should be a bin so that would be used to recycle plastic, so the consumer could throw their cups away. or something like that.
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Business: |
Starbucks Coffee Shops |
Posted On: |
5 Jan 2008 |
Review: |
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Review Type: |
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Review Detail:
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HiI am a big coffee shop consumer and despite your many CSR initiatives, I am always surprised that Starbucks (in the US) uses disposable cups even for those comsumers who are eating in. In England, every Starbucks uses ceramic cups for people who are not taking out.Surely as a company you have the process for using ceramic cups, can you consider deploying this in the US?
Alternatively, Tully's has a disposal cup which is 100% compostable - would you consider going down that route?
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