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It seems that Jamba Juice in the Bay Area is still using those nasty styrofoam cups. Sad face.
Yeah I agree 100%. They actually expires quicker than every few years it seems. RSA should really be thinking about how to design the key fob so that they can be reused or have the components easily separated by consumers to insert a replacement subcomponent piece.
All these excessive and unhealthy packaging for groceries is the main reason I don't shop at Trader Joe's. I love their frozen dessert aisle but because I seldom have a reason to go in (fresh groceries being the most common reasons I shop) I don't get to enjoy them as much. I know that if Trader Joe's makes their packaging better, I'd be tempted to switch my grocery habits and go there.
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Business: |
Yankee Candle Household |
Posted On: |
13 Dec 2011 |
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Review Type: |
Reduce, Other - Overpackaging |
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I received a set of coupons in the mail, which is great. But rather than being printed on easily recyclable cardboard, they were on plastic. It has the recycle (#7) symbol on it, but I still think this was wasteful.
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Business: |
Marriott Hotels |
Posted On: |
22 Nov 2011 |
Review: |
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Review Type: |
Reduce, Recycle |
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I love that you offer in room recycling. Thank you. However the sprinklers are going off every day at 2pm - the hottest time of day. Please ask the gardeners to re-program the sprinklers to do off before 8am or after 8pm. Thank you
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Business: |
Costco Department Stores |
Posted On: |
13 Nov 2011 |
Review: |
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Review Type: |
Other - Overpackaging |
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I bought a man's shirt that was way overpackaged. 6 straight pins, plastic around the neck, light cardboard on the back, etc. It's no-wrinkle, made in China, but an iron will always be needed before the first wearing, so why all the packaging? It required scissors to open and cut everything. The picture is of all the packaging I had to remove to open the shirt. It couldn't be tried on without destroying the packaging. At least the light cardboard can be recycled.
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Business: |
Mollie Stone's Supermarkets |
Posted On: |
27 Oct 2011 |
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Review Type: |
Recycle |
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Review Detail:
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Thank you for promoting local produce and reusable bags
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Business: |
Gymboree Play and Music Clothes Stores |
Posted On: |
2 Oct 2011 |
Review: |
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Review Type: |
Reuse |
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Review Detail:
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Gymboree Play and Music requires parents to wear socks on the mat with their kids for hygiene reasons. They provide disposable (horror) socks that look good enough to be laundered and reused. However, instead of a laundry hamper, they provide a trash can next to the socks so that parents can discard them after class. This post-usage treatment is very environmentally irresponsible -- hardly the thing we want to teach our young children.
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Company Response
Hello,
Thank you for your e-mail. We have received your message, and we are currently working as quickly as possible to answer all e-mails in the order received.
We typically respond to e-mails within 24 hours of receiving them. However, if you have an urgent issue and would like to receive a reply more quickly, please call Customer Service at 1-877-4-GYMWEB (1-877-449-6932).
Thank you,
Gymboree Customer Service Team
----- Consumer Change Wrote -----
Dear Gymboree Play and Music,
This e-mail is being sent to you from khaiyart via Consumer Change. khaiyart last used your business during Sep, 2011 at Los Altos, CA. Consumer Change invites you to enter into a dialogue with your consumers regarding your environmental practices by responding to this email.
The details of the feedback are as below:
Consumer: khaiyart
Feedback date: 2 Oct 2011
Feedback: Gymboree Play and Music requires parents to wear socks on the mat with their kids for hygiene reasons. They provide disposable (horror) socks that look good enough to be laundered and reused. However, instead of a laundry hamper, they provide a trash can next to the socks so that parents can discard them after class. This post-usage treatment is very environmentally irresponsible -- hardly the thing we want to teach our young children.
We hope that you take this opportunity to engage with your consumers around your environmental policies and either consider implementing their suggestions or respond as to why the feedback is not suitable for your business.
You can respond by replying directly to this e-mail. Please note that this feedback and your response may be posted at www.consumerchange.com and should you choose not to reply, your lack of response may also be noted on this site.
If this e-mail has reached you in error, or you have any concerns, please contact admin@consumerchange.com.
Thanks, ConsumerChange
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Business: |
Trader Joe's Supermarkets |
Posted On: |
29 Sep 2011 |
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Review Type: |
Recycle |
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Review Detail:
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I'm absolutely shocked ! A cashier picked a plastic ( yes plastic) bag to pack a customers shopping. She indicated that she brought her own bags so he THREW the plastic bag away! I saw the whole thing as I was waiting in an adjacent line. Shame on the individual and TJ for not asking upfront if she brought her own bag and secondly for throwing away a perfectly good bag
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Business: |
ATT Telephone |
Posted On: |
26 Sep 2011 |
Review: |
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Review Type: |
Reduce |
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I am really impressed by how much ATT encourages paperless billing.
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Company Response
Thanks for contacting us! We will review your message.
If you would like further information about AT&T grants and funding for organizations that can help support underserved populations and promote education programs that create economic opportunity please call the AT&T Foundation at 800-591-9663 or send a letter of inquiry to AT&T Foundation, 208 S. Akard St. Suite 100 Dallas, TX 75202.
For sponsorship information, please visit www.att.com/sponsorships.
If you are expressing interest in becoming a supplier to AT&T, AT&T has established a portal with important information relating to AT&T's procurement practices and requirements and online registration processes which can be accessed at www.attsuppliers.com/prospective.asp.
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Business: |
Apple Inc Electronics |
Posted On: |
6 Aug 2011 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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Bought my first mac 2 years ago. Love it. All good but it has becoming very slow given that it has the same software it came with. I don't need or want a new iMac. Why can't you make it so it lasts longer?? Very poor to the environment.
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Business: |
American Airlines Airlines |
Posted On: |
3 Aug 2011 |
Review: |
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Review Type: |
Other - Styrofoam |
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Review Detail:
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I love that the flight attendants collected the cans separately and asked passengers to lower shades to keep the plane cool on the runway. If only you could stop using styrofoam cups.
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Business: |
Safeway Supermarkets |
Posted On: |
13 Jul 2011 |
Review: |
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Review Type: |
Reduce, Recycle |
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Review Detail:
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I was watching the sushi guys prepare for the day, and noticed a big sign "Sushi Trash" next to a black trash can behind the counter. They threw EVERYTHING into there -- no composting, no separating recyclable. Plus, one of the managers took a look at a container containing overnight? spring onions (it was almost empty) and decided to throw the container (and not the cover) away -- I get the impression he felt it was too much work to clean it. He could have swept out the old veges, rinsed and washed it for reuse!
Also I've been sorely disappointed with the discontinuation of a BYO-bag credit, in lieu of selling consumers re-usable bags at checkout.
In general, I've noticed Safeway lack of concern for the environment and am starting to shy away from shopping there even though it is the closest to my home. After all, Mt View has a farmer's market, Milk Pail, Whole Foods, Nob Hill, and Ranch 99.
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Company Response
Thanks for letting us know about this opportunity in our stores with the sushi bars. The group who manages the contract with the vendor is looking into what we can do about this. We have reached out to the sushi vendor about the possibility of separating food from the plastic tray/other packaging, but regarding the current tray, it cannot be re-used due to food safety issues. We are reviewing our contracts to work with the outside vendor on waste reduction processes.
Also, you mentioned you are disappointed with Safeway’s overall environmental sustainability record—and I appreciate your being upfront and honest about that. We are working to communicate better our track record in this area, and we know this is a work in progress.
Our online CSR report gives more detail at http://www.safeway.com/csr of what we do in the areas of People, Product, Community, and Planet. For example, in the area of waste, Safeway has won the WRAP Award for 14 consecutive years in recognition of our waste reduction and diversion efforts. In the area of alternative energy, we’re the 8th largest retail purchaser of renewable energy per the EPA, and we purchase enough wind energy to power all our stores in San Francisco, Boulder CO, and our headquarters building. And in the realm of seafood, Safeway was just named #1 by Greenpeace in seafood sustainability, ahead of all other US grocery retailers. Several of our Bright Green products just got approval to display the EPA’s Design for the Environment logo. Those are just a few examples of the initiatives we have in the works, but again, we recognize this is a journey we will always be on—and we will always be working to improve.
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Business: |
Capital One Credit Card |
Posted On: |
7 Jun 2011 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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It is very nice of Capital One to offer me money but your practices are wasteful. Today I got not one but two separate letters with blank checks one; one has no transaction fees at 13.9% and the other with a fee at 5.99%. maybe if you consolidate your offers the money you would save would not only help the environment but also increase profits for shareholders.
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Business: |
Starbucks Coffee Shops |
Posted On: |
12 May 2011 |
Review: |
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Review Type: |
Other - Styrofoam |
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Review Detail:
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I notice that Jamba Juice is no longer using styrofoam cups, but has switched to paper cups! Yay! Many years ago, I complained twice to them via their website and received replies that said they cannot keep beverage cool enough otherwise, even though I cited health concern with styrofoam (esp when my straw pokes the foam cup accidentally). As a result, I stopped going to Jamba Juice even though I own their (fairly worthless) stock JMBA. I applaud JJ for finally making the change. I will go back to JJ now in lieu of coffee as much as possible because it is healthier.
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Company Response
Thank you for taking the time to contact us regarding your concerns with polystyrene (Styrofoam) cups. Your feedback is very important to us. Jamba Juice is engaged in numerous activities focused on creating Healthy Communities. Our Eco-Sustainability Initiative represents our commitment to improving our environmental footprint. From addressing polystyrene cup usage, and expanding the use of organic ingredients, to developing environmentally friendly packaging to reducing waste in recycling, composting, and other areas, we are constantly improving. We have not yet identified the optimum solution for the polystyrene cup one that will assure our customers of the same quality, temperature, consistency, and integrity of product, while also being friendlier to the environment, but please know that rigorous research is underway and progress is being made. We are committed to finding a better solution. In the meantime, we are complying with local ordinances regarding the use of paper cups and offer a $.10 discount to customers who bring in their own or purchase a reusable mug for their beverage. Thank you again for your willingness to reach out to us and please continue to do so in the future. Sincerely, Ayana Jamba Juice Guest Services 1-866-4RFRUIT ( 1-866-473-7848 )
Comment 1
By: khaiyart On: Wednesday, July 13, 2011, 05:46 PM
It seems that Jamba Juice in the Bay Area is still using those nasty styrofoam cups. Sad face. Please login to add comments.
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Business: |
Starbucks Coffee Shops |
Posted On: |
12 May 2011 |
Review: |
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Review Type: |
Reuse |
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Review Detail:
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When one buys a regular iced coffee with milk using the Starbucks card, it comes with free refill. I passed the plastic cup to the barista for refill, and held on to the plastic cap and straw to reuse. When she was about to pass it back to me, I showed her that there is no need to put on a new cap. She said, "no, we can't do that -- we can't touch your cap, or reuse, because of virus - health code requirement". I did not ask her to touch my cap, just that she should hand me back the cup without a new cap so I can screw it on myself. This just makes me mad once again at Starbucks employees lack of concern for the environment!!!
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Company Response
Thank you for contacting Starbucks Coffee Company. I appreciate that you have taken the time to let us know inconvenience you have experienced. However, we have a very strict policy that we do not give you cup back to you full of hot coffee unless it has a lid. This is due to liability and injury issues involved with spills from no lid being on the cup. If you have any further questions or concerns that I was unable to address, please feel free to let me know. Warm Regards, Anthony R. Customer Relations Starbucks Coffee Company 800 STARBUC (782-7282) Monday through Friday, 5AM to 8PM (PST)
Comment 1
By: Plastic_Hater On: Tuesday, July 5, 2011, 11:57 AM
I have seen this before, as well. It varies from "new lid" to replacing the entire cup and lid. I also make a point to remove and keep the lid and\or brown sleeve, and feel the need to remind them of how stupid this is when forced to comply. Luckily, the place near me has a few people who are able to think for themselves and do the right thing (just refill). I make a point of thanking them for taking the green road.
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Business: |
LA Galaxy Sports |
Posted On: |
24 Apr 2011 |
Review: |
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Review Type: |
Reduce, Recycle |
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Review Detail:
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Five stars for having lots of recycling available and the half-time green tips from the players. I love that you labelled the trash as "landfill". Minus one star for the paper confetti - complete waste of paper.
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Business: |
RSA Security Security |
Posted On: |
22 Mar 2011 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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The Secure ID issued by E*Trade, and made by RSA Securit expires and gets replaced every few years. My directions from E*Trade are to dispose of it. There must be thousands of these little key fobs in the landfill. Can't they be reprogrammed or at the very least, melted down and used for something? Throwing them in the trash seems completely wasteful.
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Comment 2
By: 24jmm On: Wednesday, April 13, 2011, 10:34 AM
AND the packaging from E*Trade was a box that was about 8" x 10" thick cardboard with bubble wrap for a little tiny key fob. WASTE!
Comment 1
By: khaiyart On: Wednesday, April 13, 2011, 08:15 AM
Yeah I agree 100%. They actually expires quicker than every few years it seems. RSA should really be thinking about how to design the key fob so that they can be reused or have the components easily separated by consumers to insert a replacement subcomponent piece. Please login to add comments.
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Business: |
FedEx Shipping & Freight |
Posted On: |
14 Mar 2011 |
Review: |
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Review Type: |
Other, Other - Overpackaging |
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Review Detail:
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A friend from New York ordered my wife a gift certificate from a spa in San Francisco and asked that it be delivered 2nd day. (I should mention that we live in San Francisco, about 2 miles from the spa.)
FedEx flew the package to Nashville for routing from its hub, then flew it back to San Francisco for delivery. The gift certificate flew more than 4,600 miles and drove at least 25 to be delivered 2 miles from its origination.
Seriously?
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Business: |
McDonalds Deli & Fast Food |
Posted On: |
13 Mar 2011 |
Review: |
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Review Type: |
Other - Overpackaging |
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Review Detail:
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package everything in to go bags even if it's just for dine in
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Business: |
Safeway Supermarkets |
Posted On: |
25 Feb 2011 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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Every time I purchase something at Safeway they automatically bag my groceries, even if I only buy one item. I constantly have to take my items out and explain that I can carry them. If they would ask first, they could save a lot of plastic.
Also, double-bagging the paper bags is also unnecessary with most groceries.
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Company Response
We applaud your commitment to using bags only when necessary. We are happy to skip the bagging option for any customer who requests it. Our goal is to efficiently bag products so customers can easily and safely transport their purchases. Double bagging is used only when necessary. With kind regards, Safeway Inc.
Comment 1
By: sustainablyyours On: Sunday, December 18, 2011, 08:17 AM
Why is it so hard for retailers to be pro-active (and consumer friendly) about bag choices. "Hi, Welcome to Safeway, how would you like your items bagged?" To Bagger "They brought their own bags for bagging"
This lack of concern and acknowledgement of customer concerns is why residents coalesce to do bag bans.
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Business: |
Trader Joe's Supermarkets |
Posted On: |
20 Feb 2011 |
Review: |
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Review Type: |
Recycle, Other - Styrofoam |
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Review Detail:
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Despite many posts, it seems we never get replies from Trader Joe's, which is really a shame considering how customer-friendly they are in their stores. Unfortunately, they continue to use non-recyclable plastic bags for many products (Trader Joe's Baby Carrots are the latest one I've noticed), and styrofoam for holding things like mushrooms (when cardboard would work just as well). There's really no excuse for Trader Joe's not addressing these damaging environmental policies by now. I'd certainly be willing to pay a little more to fund these changes. It's great that they carry so many organic products and encourage the use of reusable bags, but they need to do more.
Come on Treader Joe's, prove me wrong. Reply to my complaint and defend your use of non-recyclable plastic bags and styrofoam.
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Comment 1
By: khaiyart On: Wednesday, April 13, 2011, 08:10 AM
All these excessive and unhealthy packaging for groceries is the main reason I don't shop at Trader Joe's. I love their frozen dessert aisle but because I seldom have a reason to go in (fresh groceries being the most common reasons I shop) I don't get to enjoy them as much. I know that if Trader Joe's makes their packaging better, I'd be tempted to switch my grocery habits and go there. Please login to add comments.
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Business: |
Nordic Motors Auto Services |
Posted On: |
29 Jan 2011 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I have always liked Nordic Motors for providing great service at a great price. And now you are going green too! Kudos!
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