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Business: |
Target Department Stores |
Posted On: |
12 Jul 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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Hi
Have you ever thought about reducing the additional paper given out with receipts? Last weekend I got a print out about the same size as my receipt which told me I was pre-approved for a credit card. If all your customers got this print out - that is a lot of paper and trees wasted.
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Company Response
Dear Target Guest,
Thanks for your suggestion that Target should reduce the amount of paper
that is generated with a receipt. I'm happy to share your suggestion with
our Store Operations team.
At Target we have a responsibility as team members, as a company,
and as global citizens to minimize our environmental footprint.
Whether it's offering natural and organic products or reducing waste,
using energy more efficiently and operating sustainably, we're proud of our accomplishments and we're continually improving, one store at a time.
Here are some examples:
- Through our comprehensive recycling and reuse programs, we've cut our
waste by 70%.
- When economically feasible, energy is purchased from renewable sources
- Several stores in California draw 20 percent of their annual electricity
needs from their own rooftop solar-panel systems.
- Environment-friendly merchandise includes non-toxic cleaners, compact
fluorescent light bulbs, organic foods and ENERGY STAR-rated electronics.
- We also carry products made from recycled-content materials, such as
greeting cards, office paper, doormats, and gardening products.
For complete details about all Target does for our environment, please
visit: www.target.com/environment.
Have questions or want more information? Give us a call at (800) 440-0680.
You can also speak with a team member at the Guest Services Desk at your
local Target store, or visit us on Target.com. Either way, we're here to help!
Thanks for your feedback and thanks for shopping with us. I hope we'll see =
you again soon at Target.
Sincerely,
Abby
Target Guest Relations
www.target.com
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Business: |
Delta Airlines Airlines |
Posted On: |
30 Jun 2008 |
Review: |
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Review Type: |
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Review Detail:
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When the stewardess collected trash close to the end of the flight they also annouced that they would be collecting recyclables such as the plastic cups and bottles used in the beverage service. This is a great step but they should also collect paper, such as magazines, for recycling.
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Business: |
United Airlines Airlines |
Posted On: |
16 Jun 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I just took a flight from LAX from Heathrow. I was surprised to see that on First Class the attendants were giving out water in bottles. This is such as waste, I am surprised in this time with so much concern about global warming that United is doing this. How about using cups or reuseable water bottles instead?
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Company Response
Thank you for taking the time to contact us again. We appreciate your
continued feedback and will respond to your additional comments as soon
as possible. E-mails are answered in the order in which they are
received, and we ask for your continued patience in awaiting a reply.
If you
require assistance with a future reservation, please contact our
reservations staff at 1-800-UNITED1 (1-800-864-8331) where a United
representative will be able to immediately respond to your travel needs.
Thank you for your business and for choosing United Airlines.
United Airlines Customer Relations
Company Response
Dear Sir/Madam,
I am glad to address your concern regarding using cups or re-usable
water.
I understand that you observed that the Flight Attendants in First Class
were giving out water in bottles. Your valuable suggestion for using
cups or re-usable water keeping the Global Warming in mind is highly
appreciated. Please allow me to apprise you that United does have a
Recycling Program in place. I will forward your comments to our Onboard
Service Management for their training purposes.
Thank you for bringing your concern to our attention. We look forward
to welcoming you onboard United soon for a completely enjoyable flight.
Regards,
Aarti Bajoria
United Airlines Customer Relations
In order to serve you better, we would like to collect your feedback on
your experience with us today. Please click on the link below to access
our short survey. Use the password IXB
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Business: |
Bed Bath & Beyond Household |
Posted On: |
13 Jun 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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Hi
I have e-mailed you before about the 11" by 6" 'postcard' coupons that are mass mailed out. Have you assessed how much paper (or rather trees) are wasted by this practice? I know you also e-mail coupons out. Cant you switch to an e-mail system only to save paper? Or make your postcards smaller and out of recycled paper?
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Company Response
Dear mzobayan;
Thank you for taking the time to share your comments with us. At Bed Bath & Beyond, we are always looking for opportunities to improve our service and merchandise selection. We appreciate your feedback and look forward to hearing from you again. If you have any questions, feel free to e-mail us at www.bedbathandbeyond.com/contactUs.asp or by calling our 24 hour, eService Center at 1 800 0GO BEYOND (=
1-800-462-3966)
Sincerely,
Rebecca
Customer Service
www.BedBathandBeyond.com
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Business: |
Sears Department Stores |
Posted On: |
11 Jun 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I have been a SmileSavers member for a long time and the thing that always upsets me is the additional photos you print with an order in an attempt to make the customer buy more stuff from you.
Its not the solicitation for additional purchases that upsets me - its the huge waste of paper and chemicals wasted on these unwanted products. I got 4 additional photos with one order - if each customer gets 4, I dread to think how much waste there is overall.
In a time where we need to conserve and use less, I think Sears should no longer produce these unwanted photos.
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Company Response
Dear Customer,
We appreciate your writing and sending us your feedback. We will forward
your observations to the appropriate department. We are continually
revising and refining the experience we provide so that we can provide
you with a more satisfactory experience in the future.
National Customer Relations
Sears Holdings Corporation
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Business: |
Joie de Vivre Hotels Hotels |
Posted On: |
5 Jun 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I saw Chip Conley give a speech at the Opportunity Green conference in LA last December. I was insprired by his story of greening the hotel chain.
Today we had a firm meeting in Los Gatos and I was excited to see that it was at the Jdv hotel. I was disppointed however to see that disposable cups were used for coffee and bottled water was put out at each seat. I asked one of the catering staff why you could not use ceramic cups for coffee and pitchers/glasses for the water. The response was that it is easier to clean a room during meeting breaks when using disposable cups.
I have been at other meeting locations where glasses and cups are used and other hotels (who do not have a green brand to protect) have found a way to make this work. I was very disappointed with the waste taking place at Jvd Los Gatos. Please could you look into using reusable cups and glasses for meeetings?
thanks
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Business: |
US Airways Airlines |
Posted On: |
2 Jun 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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On a recent flight from Philadelphia to SFO, the flight attendant was serving me coffee. She put the stirrer in a plastic cup to give to me. I protested saying that I did not need a cup just to hold my stirrer. The response was that she was used to doing it that way. I was amazed at her lack of environmental concern.
I am guessing that if she serves 200 cups of coffee/tea a day an additional 200 cups are handed out just for the stirrers and cream. Over the course of the year that is close to 48,000 plastic cups unnecessarily wasted. Could you consider educating the flight attendants so they are more environmentally responsible?
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Company Response
Dear Myzoban:
Thank you for your suggestion. Comments and suggestions from our
customers are considered a vital link to the continued growth and
success of US Airways. Accordingly, I have forwarded your email to the
InFlight department. I am confident your letter will receive thoughtful
evaluation.
We appreciate your business and would welcome any opportunity to serve
your travel needs.
Sincerely,
Tammie B.
US Airways Customer Relations
Corporate Office
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Business: |
United Airlines Airlines |
Posted On: |
27 May 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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On the flight from Chicago to San Jose, I think the flight attendants offered drinks 3 times, each time giving people a new cup. Why not suggest that they keep their cups and reuse them?
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Company Response
Thank you for taking the time to contact us again. We appreciate your
continued feedback and will respond to your additional comments as soon
as possible. E-mails are answered in the order in which they are
received, and we ask for your continued patience in awaiting a reply.
If you
require assistance with a future reservation, please contact our
reservations staff at 1-800-UNITED1 (1-800-864-8331) where a United
representative will be able to immediately respond to your travel needs.
Thank you for your business and for choosing United Airlines.
United Airlines Customer Relations
Company Response
Dear Sir/Madam,
I appreciate the time you have taken to contact us.
Thank you for the observation on your flight taken on May 27. I
understand that the flight attendants offered drinks thrice, each time
giving people a new cup. Your valuable suggestion regarding the reuse
of cups is appreciated. Please allow me to apprise you that United does
have a recycling program in place. I am forwarding your suggestion to
our Onboard Service Management for their training purposes.
I trust the above information is helpful. We look forward to welcoming
you onboard United soon for a completely enjoyable flight.
Regards,
Aarti Bajoria
United Airlines Customer Relations
In order to serve you better, we would like to collect your feedback on
your experience with us today. Please click on the link below to access
our short survey. Use the password IXB
Please login to add comments.
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Business: |
Loews Hotels |
Posted On: |
21 May 2008 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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I noticed that your Good Neighbor policy states: "Extensive recycling programs including office paper, newspapers, aluminum, plastic, and the purchase of recycled products when possible."
I am staying at the Philadelphia Market St site which is a business hotel. There is no in-room recycling for guests. Would you please consider adding in-room recycling?
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Business: |
Sheraton Hotels |
Posted On: |
16 Mar 2008 |
Review: |
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Review Type: |
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Review Detail:
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I recently ate at the Sheraton Waikiki (Ingredeints Restaurant), even though I said I wanted to eat on the patio, I was given a styrofoam clamshell, twice the size of my sandwich. The only drink options were in bottles and I had to stop the cashier from putting my purchase in a plastic bag. There was no recycling facilities on site - the trash cans had lots of cans and bottles.
Cant Sheraton implment some better environmental policies? Recyclying bins as a minimum would be great.
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Business: |
Subway Deli & Fast Food |
Posted On: |
12 Mar 2008 |
Review: |
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Review Type: |
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Review Detail:
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Hi
Have you thoughts about using paper bags to put sandwiches and utensils in instead of the clear plastic you currently use? I understand that paper is more environmentally friendly and more easily recycled.
regards
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Business: |
Bed Bath & Beyond Household |
Posted On: |
1 Mar 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I have a concern was about the 20% off vouchers (on postcard 7" x 11") that I frequently get. I am not sure how often you send these out but I usually have about 2 that have not passed their expiry date at any one time. Again not sure how many people you send this to, but I bet it's a lot of paper.
Don't get me wrong - I love 20% off BUT could you think about the following:
- using recycled paper for the postcard?
- printing your coupon online so customers can print only when they need to?
- sending out less coupons but with a longer life?
Any of these would lead to less paper usage.
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Company Response
Response (Asaan) - 03/02/2008 08:31 AM
Dear Customer,
Thank you for taking the time to share your comments with us. At Bed Bath & Beyond, we are always looking for opportunities to improve our service and merchandise selection. We will forward your comments to our Marketing department (who sends out those coupons), for review. We appreciate your feedback and look forward to hearing from you again. If you have any questions, feel free to e-mail us at www.bedbathandbeyond.com or by calling our 24 hour, eService Center at 1 800 GO BEYOND (1-800-462-3966)
Sincerely,
Asaan
Customer Service Representative
Bed Bath & Beyond
1-800-462-3966
www.bedbathandbeyond.com
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Business: |
Tully's Coffee Shops |
Posted On: |
1 Mar 2008 |
Review: |
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Review Type: |
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Review Detail:
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I e-mailed a question like this before but got no response. I have a concern about your compostable cups - I applaud you for changing to a 'greener' cup but am concerned that the end result will be no different - is your Ecotainer will end up in landfills and unable to compost. Would you consider having a compostable bin for these cups in each store? Or providing the consumer information on how to compost these cups?
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Business: |
Amicis Pizza |
Posted On: |
11 Jan 2008 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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We just ordered delivery pizza from the San Jose location. The pizza was delicious - thank you. But in addition to our order we got 3 magnets with the Amicis phone number and about 4 menus as well. I think these items are not necessary and it would be good to cut down on potential waste.
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Company Response
Terrific feedback !!! We win the WRAP award from the state each year for
"waste reduction and recycling." Our staff must do better. (Those items are
expensive, too.)
I will send a memo about this waste to our delivery.
THANK YOU ...
Peter Cooperstein, President
Amici's East Coast Pizzeria
69 East 3rd Avenue
San Mateo, CA 94401
(650) 373-3440
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Business: |
Tully's Coffee Shops |
Posted On: |
10 Jan 2008 |
Review: |
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Review Type: |
Other |
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Review Detail:
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I love that you are now using the Green Cups - thank you for doing this!
Could you provide some education to consumers so that these cups do not end up in the trash regardless? I did not notice any signs or special 'recycle' bins in the San Francisco Fremont St branch.
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Business: |
National Car Rental |
Posted On: |
6 Jan 2008 |
Review: |
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Review Type: |
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Review Detail:
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We reserved a midsize car at the Denver airport for a short vacation to visit friends and family in October. When we arrived, they told us they had run out of midsize, so had upgraded us. We assumed it would just be a slightly larger car. When we went out to the designated spot on the lot, it was a freaking Hummer! We refused to drive a Hummer and went back in and requested a different car. I can understand wanting to offer 4 wheel drives in Denver, but a Toyota Highlander Hybrid, a Ford Escape Hybrid, or a Suburu would be just fine for the snow and alot more environmentally responsible!
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Business: |
Starbucks Coffee Shops |
Posted On: |
5 Jan 2008 |
Review: |
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Review Type: |
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Review Detail:
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HiI am a big coffee shop consumer and despite your many CSR initiatives, I am always surprised that Starbucks (in the US) uses disposable cups even for those comsumers who are eating in. In England, every Starbucks uses ceramic cups for people who are not taking out.Surely as a company you have the process for using ceramic cups, can you consider deploying this in the US?
Alternatively, Tully's has a disposal cup which is 100% compostable - would you consider going down that route?
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