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Costco -- thanks for your response -- which reaffirms that I like to do business with you guys. I understand that you operate under local law and regulation, but there is another more sustainable approach that the farmer's market in Mountain View has found to follow the same regulation of one-sample, one-use that your Mt View Costco is also subject to. Their approach is to provide tongs that users must use pick up fruit wedges. I believe that your use of single-use cups is to avoid members soiling their hands, but we don't seem to mind when shopping at the farmer's market. Perhaps you can take a look at their best practices and see whether there is any further waste volume reduction possible.
Also, I'd suggest you provide more reduce, reuse, recycle information of your warehouse operation -- both front-end and back-end operations in your store to alleviate concerns members like me may have.
The best solution I can think of (besides allowing cup re-use, which may run afoul of health & safety standards) is to encourage them to use paper cups, small paper napkins, wax paper (or cake liner, as you suggested), or something similar. There's still going to be a lot of waste, but paper and food products are at least compostable and can be put directly into a green bin.
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Business: |
Macy's Department Stores |
Posted On: |
25 Dec 2009 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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Macy's has a sign up on their garbage containers saying that they go through the trash that's deposited to recycle what they can.
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Company Response
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Business: |
Kaiser Permanente Medical |
Posted On: |
25 Dec 2009 |
Review: |
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Review Type: |
Reduce |
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Kaiser Permanente (Southern California region) has reduced its paperwork by going electronic. Now after you check in, rather than getting paper orders to take to alert your doctor that you have arrived, the computer system will alert your doctor electronically.
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Business: |
Devan thai Restaurants |
Posted On: |
25 Dec 2009 |
Review: |
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Review Type: |
Other - Styrofoam |
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I love getting takeout for lunch, but it's sad to have that big plastic clamshell, plus a plastic bag, forks and chopsticks all go to the landfill.
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Business: |
Paradise Foods Supermarkets |
Posted On: |
18 Dec 2009 |
Review: |
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Review Type: |
Other - Overpackaging |
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Love the sandwich I got form the deli - but did it really need to be wrapped in 1 sheet of plastic and 2 sheets of tissue paper?
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Business: |
Safeway Supermarkets |
Posted On: |
15 Dec 2009 |
Review: |
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Review Type: |
Recycle |
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The Redwood City Safeway has a dine in area - it would be nice to provide some basic recycling facilities for those dining in
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Business: |
Apple Inc Electronics |
Posted On: |
15 Dec 2009 |
Review: |
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Review Type: |
Other - Overpackaging |
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The box was 4times too big for the items in it. What a waste of paper
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Business: |
Starbucks Coffee Shops |
Posted On: |
14 Dec 2009 |
Review: |
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Review Type: |
Recycle |
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I don't understand why you don't offer recycling in your stores.so many people end up thrashing their newspapers because they have no where to put them
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Business: |
The Home Depot Home Improvement |
Posted On: |
14 Dec 2009 |
Review: |
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Review Type: |
Other |
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Home depot sells ice-plant -- an invasive species, that prevents native plants or anything from growing where it grows. This is not only unenvironmental, it is irresponsible!
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Business: |
Capital One Credit Card |
Posted On: |
13 Dec 2009 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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sometimes you send blank check books as a promotion to existing credit card holders to take some money from their credit card accounts. These books are wasteful, surely there is a more environmentally friendly way of offering this service? Maybe reduce the number of blank checks to 1 or 2? You must have some market data on how many blank checks most people use? Issuing any more than that is wasteful.
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Company Response
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Business: |
HP - Hewlett Packard Office |
Posted On: |
11 Dec 2009 |
Review: |
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Review Type: |
Reduce |
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I bought some HP printer cartridges that were about 2.5" x 2". Yet the packaging was 5.5" x 4". Not all of the packaging was used for product description - much of it was blank.
Why dont you think the environment and use less packaging - this would save you money too.
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Business: |
KFC - Kentucky Fried Chicken Deli & Fast Food |
Posted On: |
4 Dec 2009 |
Review: |
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Review Type: |
Reuse |
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I ordered a coleslaw at KFC to eat in and it came in a polystyrene bowl.
Polystyrene is made out of toxic chemicals and many cities have banned the use of polystyrene food containers. Also why are you using disposable bowls when I am eating in, adding the our waste and landfill issues.
Could you consider a more environmental way of doing things?
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Business: |
Buca Di Beppo Restaurants |
Posted On: |
4 Dec 2009 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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Hello - Please consider using food containers for take-out that are not styrofoam. Styroam is very bad for people's help, you can read all about the effects of styrene (the building block of styrofoam) from a simple web search. It is also toxic for the environment. Please consider more sustainable take-out boxes.
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Business: |
American Express Credit Card |
Posted On: |
2 Dec 2009 |
Review: |
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Review Type: |
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Review Detail:
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As I check my mail each day I can count on receiving what seems to be my daily mailing from American Express. I have been a loyal AMEX customer for most of my adult life, therefore, I must be on every mailer they ever generate. While some of the announcements they send are good to know about, they could easily do this in an email mailing rather than in paper form. Their post cards are over-sized, they constantly send letters trying to get me to pay my bill over time rather than all at once and letters trying to get me to upgrade my account. They send vacation package announcements that even look like a gift package in the mail. While their packaging is fancy and make you think you are “special”, they are so extremely wasteful in every way. Every week my recycle bin is filled with my daily AMEX mailings. The most extreme item I received was a vacation announcement. It was actually presented in an extremely thick and fancy cardboard folder, which looked more like a gift box, and when you opened it, it only had a small little paper announcement inside offering a vacation deal. Additionally, the whole mailing was delivered in extremely thick envelope. I could not believe the amount of postage and paper that was wasted in delivering this small announcement. I urge them to stop contributing to the destruction of trees and wasting corporate funds and start sending their marketing materials online. They have a chance to help the environment, increase the value to their stockholders which could ultimately contribute to the economic recovery. Thank you.
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Business: |
Wyndham Resorts Resorts |
Posted On: |
1 Dec 2009 |
Review: |
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Review Type: |
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Review Detail:
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I am a big fan of Wyndham Resorts but I am getting increasingly concerned about your lack of good environmental practices. Here are some issues that I see, most are easy fixes:
1) Provide recycling facilities for guests. This is easy. People do it at home, a lot of hotels do it, offices do it. Why doesnt Wyndham Resorts do it?
2) Only remodel when you need to. I dont understand why Daytona Beach is being remodelled when the building is only 5 years old and in good repair. Same thing when we stayed in GasLamp District last year. No-one wants to stay in an old crumbling place but these resorts were far from it. Remodelling only when needed would save your owners money as well as be more environmentally friendly.
3) As most resorts have kitchens, get a local food bank to collect leftovers. I am a careful shopper and I overshopped for this last trip. I am sure many others do the same. Allowing guests to donate unopened leftovers makes you look good, reduces waste and helps people less fortunate.
I look forward to hearing your response.
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Company Response
Thank you for your concerns and suggestions. We appreciate your feedback. At Wyndham Worldwide we have instituted the WyndhamGreen program in which we focus on conservation of resources, recycling, education and training. Your recommendations hit on several areas in which we are working on solutions that we hope to implement. We have begun to test and develop affordable recycling programs. It takes time to insure that we do in fact recycle all of the products. In terms of remodeling, we work with our properties to insure that they meet guest needs and industry standards. We remodel only when necessary. We have also been developing green remodeling solutions such as green paints and carpets which are being used by some of our properties as they remodel. Regarding left over food, we do allow our properties to donate food as long as it meets local standards and some of them even take leftover food and turn it into biofuel. This is a new area that we are excited about. We appreciate your recommendations. If you would like to learn more about our program. Please go to our website.
Company Response
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Business: |
Arrowhead Mills Inc. Food & Edibles |
Posted On: |
1 Dec 2009 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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We recently bought Arrowhead Mills' Organic Puffed Kamut cereal, and I was disappointed to learn that you use non-recyclable bags. As a result, those bags will go directly to the landfill, where they will join several 100 billion other non-recyclable plastic bags, sacks and wraps each year. And that's just in the U.S. We cannot continue to waste resources and generate trash this way, and I'd like to know when you will be switching to recyclable plastic bags for your products. I look forward to your reply.
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Business: |
Bimbo Bakeries USA Food & Edibles |
Posted On: |
23 Nov 2009 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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I was disappointed to see that the Thomas' BetterStart muffins we bought were packaged in a non-recyclable plastic bag. Making sure that packaging is either recyclable or compostable/degradable is critical for the environment, and an important part of our purchasing decision. There are many other english muffin brands available, and from now on we'll be looking for companies that use recyclable plastic bags. I hope Bimbo Bakeries USA will consider modernizing it's environmental practices so that we can buy your products in the future.
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Business: |
Larry Hopkins Honda Auto Services |
Posted On: |
18 Nov 2009 |
Review: |
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Review Type: |
Reduce, Reuse, Recycle |
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Review Detail:
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Each time I visit this dealership to service my car, I cringe at how much wastes go into the landfill, to fix my car. For example, paper is used to line the driver side floor, and a plastic sheet is used to line the drive side seat. The nice technicians put these straight into the big trash cans. No separation of trash whatsoever. I also notice that when they replace a part, all its packaging, and the old part, goes right into the big trash can. It makes this customer feel very uncomfortable. They are making me complicit in adding, what must have been at least couple cubic feet of waste into the landfill!
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Business: |
Costco Supermarkets |
Posted On: |
18 Nov 2009 |
Review: |
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Review Type: |
Reduce, Reduce, Reduce |
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Review Detail:
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One of the guilty pleasures that Costco provides its customers is the variety of sampling stations. Pleasure because it is fun to taste new products. Guilty because it uses many disposable containers. I notice at the recent change that they have made the effort to swap out mini plastic cups (e.g. for holding a single gummy bear vitamins) for paper cake liner. Definitely seems a lot less wasteful. However, many other stations still use single-use foam cups, plastic cups, etc. for each tasting. When my husband and I both wanted to sample an item, they refused to put a second item into an existing container, even after I ate the content. I've asked many times, but different stations all cite "that's the rule". Also, these containers simply go into trash cans and don't get recycled. I CRINGE everytime I visit Costco now, after noticing how many thousands of containers get added to the trash every day there. I even reduced my sampling which makes me sad because I'd in the past bought new items because of it. While I applaud how well Costco treats its employees (and it shows in the customer experience as compared to being in Walmart) -- I am aghast at the lack of eco-responsibility corporate policy in this area. Please please consider ways to reduce your waste. Let us reuse containers. Recycle or compost the waste. Use visible recycling / composting bins. Find alternate containers with lower carbon and waste footprint.
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Company Response
The demo companies which provide the product demonstrations inside Costco, as well as Costco Wholesale itself, greatly appreciate the concerns you have raised. We understand the need to recycle and to reuse, and to reduce the carbon footprint from the events we provide for Costco members to enjoy.
In many instances, local law dictates how we serve samples. They insist that we serve individual samples in a manner that only that member touches the offering. Oftentimes, they further require that the serving item we use be a one-sample, one-use item. We do our best to not only meet, but exceed, local health code requirements in order to maximize our efforts to protect the health and safety of all members. For that reason, we have made it policy to follow this one-sample, one-use practice throughout all the warehouses. Admittedly, this does increase the amount of trash generated. In these days of H1N1 and other communicable diseases, we error on the side of reducing risk to our members' health and safety.
At the same time, we are working to find better, more ecologically-friendly ways to conduct our business. Your posting mentions that we are using paper baking cups on many demos and individual baking sheets for multiple samples (no samples touch another) on others. We also utilize toothpicks whenever possible since they are from a renewable resource, create less waste volume and break down easier than other items. Our goal is to use the least ecologically-invasive serving item that still presents the item in an appetizing and safe way. We will diligently continue in our efforts to find more ecologically-friendly ways to serve Costco members.
We are also working with the warehouses to recycle much of the packaging from the products we sample. This has been, and will be, a growing focus for us. In addition, Costco and we are testing more extensive separation of recyclable and compostable trash in several warehouses. We hope our efforts result in long-term solutions that can be duplicated in all Costco locations.
Comment 2
By: khaiyart On: Friday, February 12, 2010, 08:53 AM
Costco -- thanks for your response -- which reaffirms that I like to do business with you guys. I understand that you operate under local law and regulation, but there is another more sustainable approach that the farmer's market in Mountain View has found to follow the same regulation of one-sample, one-use that your Mt View Costco is also subject to. Their approach is to provide tongs that users must use pick up fruit wedges. I believe that your use of single-use cups is to avoid members soiling their hands, but we don't seem to mind when shopping at the farmer's market. Perhaps you can take a look at their best practices and see whether there is any further waste volume reduction possible.
Also, I'd suggest you provide more reduce, reuse, recycle information of your warehouse operation -- both front-end and back-end operations in your store to alleviate concerns members like me may have.
Comment 1
By: aspafford On: Tuesday, December 1, 2009, 07:18 PM
The best solution I can think of (besides allowing cup re-use, which may run afoul of health & safety standards) is to encourage them to use paper cups, small paper napkins, wax paper (or cake liner, as you suggested), or something similar. There's still going to be a lot of waste, but paper and food products are at least compostable and can be put directly into a green bin. Please login to add comments.
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Business: |
Sears Department Stores |
Posted On: |
13 Nov 2009 |
Review: |
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Review Type: |
Reduce |
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Review Detail:
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I got my holiday cards from Sears Portrait studios, in addition to my 15 inch receipt (of which only 7 inches pertains to my transaction), I received 2 pieces of 9 inch long paper with offers printed. Ie a total of 33 inches of receipt paper of which only 7 inches was relevant/useful. I understand receipt paper is not recyclable.
I am very disappointed in your attention to the environment - you have some great web pages dedicated to the environment but with this kind of waste I believe you are just greenwashing.
I have complained about this before and I intend to stop shopping at Sears until you change your policy.
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Company Response
Dear Valued Customer,
Thank you for your recent correspondence. We are always interested in
hearing from our customers, and regret it was this type of situation
that prompted you to contact us. We apologize for the inconvenience you
have experienced and understand your frustration with the long receipt.
By sharing your concerns, you have enabled us to address the issues and
provide feedback to the appropriate person. Truly, your remarks provide
forthright feedback that will enable Sears to achieve excellence in
everything we do.
Once again, we apologize for the experience you encountered with the
long receipt. We appreciate your business and value you as a Sears
Holdings customer. We certainly hope you will continue to make Sears
Holdings your choice for quality and value.
Sincerely,
Joanne J.
Retail Customer Care
Sears Holdings Corporation
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Business: |
EarthGrains Food & Edibles |
Posted On: |
7 Nov 2009 |
Review: |
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Review Type: |
Recycle |
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Review Detail:
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I'm very pleased to see that the plastic bags Earthgrains uses for its 100% Natural Thin Buns are recyclable. I'd also like to commend Earthgrains for being a sponsor of the Nature Conservancy; according to your product label you'll be donating $100,000 to them in the next year. Thank you for operating an environmentally responsible company.
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