I was a frequent business traveler who got upset about the wasted electricity and lack of guest recycling at hotels.  The process of finding an online e-mail form to send a comment to the hotel’s management was arduous. Fed up with yet another email that thanked me for my comments but lead to no action, I got the idea to put these conversations in a public forum. A website where Users could also see reviews from other consumers and the related business’ responses seemed to be a great way to create community led change. The more Users that raise an issue, the more powerful the feedback, and the greater the likelihood for change.

Climate change is one of the biggest challenges facing the world today. Despite forward-thinking statements on web sites and in annual reports, many businesses do not follow sustainable environmental practices. In some cases, companies may not be aware of how their practices affect the environment, that consumers notice or may have not appropriately trained team members to implement their stated practices.

What types of reviews can I provide?

You can provide any reviews that are related to environmental concerns such as:

• Lack of recycling facilities in hotels or coffee shops
• Use of disposal items (cups, plates) instead of re-useable ceramic or other material
• Use of incandescent light bulbs instead of compact fluorescents
• Over packaged goods
• Availability of fuel efficient cars at car rental companies
• Use of eco-friendly cups in coffee shops
• Reducing unnecessary promotional material
• Additional electricity use with hotel turn-down service (i.e., radios and lights on when the room is not being used).

You can provide positive reviews too thanking a business for their sustainable practices.

ConsumerChange.com does not support reviews on services or products that do not impact the environment. Please visit web sites such as www.my3cents.com which support these types of reviews.

Which businesses can I provide reviews to? 

You can provide reviews to any business that has operations in the US and whose services or products are available to individual consumers. Our current listings include:

• Hotels
• Coffee shops
• Department Stores
• Airlines
• Restaurants

And many other categories.

What if the business I want to review is not listed?

If you don’t see a business listed, we just have not gotten round to adding it yet. Simply request to add the business and complete your review; we will contact the business and add them to our database complete with your review. Please remember that our focus is on businesses who have operations in the US and whose services or products are available to individual consumers.

What if someone has already provided a review about the issue I am concerned about?

Even if someone has provided the same review before, you should go ahead and complete your review. Sending similar comments to a business shows that the issue is a concern for many consumers. The more people who add a comment, the more likely a business will be to change.

Will the business respond?

Your review is e-mailed directly to the business, however, we cannot control when or if they will respond. We contact them at least twice after your review is submitted to remind them of the open review and encourage their comments.

How can I contact ConsumerChange.com?

You can complete a contact form.