Consumer Change

About Us

Climate change is one of the biggest challenges facing the world today. Despite forward-thinking statements on web sites and in annual reports, many businesses do not follow sustainable environmental practices. In some cases, companies may not be aware of how their practices affect the environment, that consumers notice or may have not appropriately trained team members to implement their stated practices.

The idea for this website began with a frequent business traveler who e-mailed hotels about their turn down service. The process of finding an online e-mail form to send a comment and getting a response for that individual comment was arduous. From there, the idea for a single source that had already collected the relevant contact information was born. A website where users could also see reviews from other consumers and the related business responses seemed to be a great way to create a community of concerned consumers. The more consumers that raise an issue, the more powerful the feedback, and the greater the likelihood for change. We believe that consolidating the voices of consumers can make a positive impact and change the way companies conduct business.

What types of reviews can I provide?

You can provide any reviews that are related to environmental concerns such as:

Lack of recycling facilities in hotels or coffee shops
Use of disposal items (cups, plates) instead of re-useable ceramic or other material
Use of incandescent light bulbs instead of compact fluorescents
Over packaged goods
Availability of fuel efficient cars at car rental companies
Use of eco-friendly cups in coffee shops
Reducing unnecessary promotional material
Additional electricity use with hotel turn-down service (i.e., radios and lights on when the room is not being used).

You can provide positive reviews too thanking a business for their sustainable practices.

Consumer Change does not support reviews on services or products that do not impact the environment. Please visit web sites such as www.my3cents.com which support these types of reviews.

Which businesses can I provide reviews to?

You can provide reviews to any business that has operations in the US and whose services or products are available to individual consumers. Our current listings include:

Hotels
Coffee shops
Department Stores
Airlines
Restaurants

And many other categories.

What if the business I want to review is not listed?

If you don’t see a business listed, we just have not gotten round to adding it yet. Simply request to add the business and complete your review; we will contact the business and add them to our database complete with your review. Please remember that our focus is on businesses who have operations in the US and whose services or products are available to individual consumers.

What if someone has already provided a review about the issue I am concerned about?

Even if someone has provided the same review before, you should go ahead and complete your review. Sending similar comments to a business shows that the issue is a concern for many consumers. The more people who add a comment, the more likely a business will be to change.

Will the business I reviewed respond?

Your review is e-mailed directly to the business, however, we cannot control when or if they will respond. We contact them at least twice after your review is submitted to remind them of the open review and encourage their comments.

Why do you collect state and zip codes information?

State and city legislation on items such as banning polystyrene food containers, recycling requirements, and other related items vary widely. By collecting information on the residence of our users as well as location of where they used businesses we are able to give better information to businesses about their environmental processes in a certain location or region. This information is never used to identify individual users.

Do you sell mailing lists?
Consumer Change LLC does not sell mailing lists.